Returns and Refunds

Customer satisfaction is our top priority. Gifthome is happy to offer an unconditional refund policy. Simply return the item unused and in its original packaging by 30 days from date of purchase.

Gifthome will refund the cost of the item or allow you to exchange your product for another item depending on availability. Please note that postage and handling charges will not be refunded and shipping costs will be incurred by the customer for exchanged items.

If your purchased item is faulty on arrival, you must return your faulty goods to Gifthome within 14 days from the date of purchase in order to be eligible for replacement. You will receive a replacement item or a credit for the purchase if the item can not be replaced.

Procedure for the Return of Products
All products to be returned will require a Return Authorization (RA) Number before they can be returned. To obtain a Return Authorization Number, please contact our customer service at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it This e-mail address is being protected from spam bots, you need JavaScript enabled to view it   for assistance.

All products returned must contain all original packaging and documentation. Gifthome reserves the right to deny replacement of goods that have been poorly packaged and that have missing parts or have physical signs of abuse.

Returns take approximately 7 days to process from the date of receipt of returned products (exceptions to this may occur from time to time). Please note that:

- All returns must have a Return Authorization (RA) number.

- A replacement product will only be shipped after the defective item has been received by Gifthome.

- Items that are returned to Gifthome without the RA number will be returned to sender.